Lending insights: County Court Judgments

County Court Judgments

Anonymised data helps us better understand the risk profile of credit union borrowers. Information on topics such as County Court Judgments (CCJs) benefits credit unions because they can benchmark applications, understanding decisions against country-wide trends. The data set on CCJs is relatively small and so this information should be viewed as an indicator of trends…

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Why Traditional Financial Statements Don’t Work

Money comes in. Money goes out. Calculating disposable income is hard given our tendency to spend what we earn. The Office of National Statistics has found 3 in 10 households break even at best. In many of these cases there’s a budget deficit. Citizens Advice report that 5m British adults have less than £10 left…

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How Being Nice can Skew Risk Appetite

risk appetite

We’re nice people in the credit union movement. We often ‘err’ on the side of accepting loans, especially where borrowing will really help members out of a tricky situation. This can knock our risk appetite out of line with expectations. In such circumstances bad debt costs run over budget. Members may want (and intend) to…

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Making Open Banking Work For The Benefit Of Your Members

open banking for credit unions

Open Banking for credit unions provides an opportunity to educate members and improve credit decisions. Because Open Banking lets lenders view applicants’ bank transactions there’s no need for paper bank statements. But with data scandals an ever-present threat, this information should be used securely and fairly. NestEgg believes in fair use of data. This means:…

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GDPR Is Good For Marketing

GDPR is good for marketing

Nearly 20 years ago, a book was published which was to change marketing forever. Before that, marketing* was about interrupting people with messages they didn’t ask for and didn’t want. “Interruption Marketing was easy. Build a few ads, run them everywhere. Interruption Marketing was scalable. If you need more sales, buy more ads. Interruption Marketing…

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Satsuma Goes Pear-Shaped (Slick Customer Experience Isn’t Enough)

doorstep loans customer experience

Ten years ago I ran a focus group of low income borrowers to understand the impact the Government’s Growth Fund initiative had on credit union members. What suprised me was how much borrowers were willing to pay for convenience of service. I’d assumed that lower interest rates and weekly payments were enough. Removing friction in…

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