Privacy

3. What information does NestEgg collect about me?

To assess which credit unions and loans you may be able to apply for we will ask for the following information:

• How much you want to borrow. Some lenders have limits on the amount you can apply for. NestEgg displays loans based on the amount you want to borrow.
• Whether you’re already a member of a credit union. Some credit unions offer better rates for existing members.
• If you’re a homeowner so we can show you loans available if you own your own home, including on a mortgage.
• Your postcode. Credit unions, operate a ‘common bond’. Members of a credit union must have something in common. In most cases this means living in a certain area. Your postcode lets us show you all the credit unions you could borrow from. 
• Your work postcode and employer name, if you have one. There are common bonds based on where you work or who you work for. NestEgg also checks for lower-priced, deals for people working in certain occupations.
• Any Associations you have. Associations can be another part of a credit union’s common bond. For example, being a member of a Church group or trade union might qualify you for membership and loans.

In order for NestEgg to retrieve your credit profile from TransUnion we will ask you to provide us with your:

• Full name
• Date of birth
• Current address
• Previous addresses for up to the last three years if you’ve moved in the last 12 months

For NestEgg to retrieve your Open Banking data we will require:

• Full name
• Date of birth
• Your bank account log-in details (this is encrypted, not stored and not seen by NestEgg)

For NestEgg to complete and pass on a loan application to a lender we will ask for your:

• Full name
• Date of birth
• Current address
• Previous addresses for the last three years if you’ve moved in the last 12 months
• Net income

Each lender may then set up their loan products so that they may ask you some or all of the following:

• Employer name and address
• Job title
• Residential status
• National Insurance Number (as an alternative look up if you forget your membership number)
• Details of dependent children
• Next of kin details (where a lender provides free life savings insurance)
• Whether you’re paying into a pension and your retirement date (for the purposes of commutation loans)
• Details of other debts (for consolidation loans)
• Security questions to set up your account

To prove your identity:

• Full name
• Date of birth
• Current address
• Previous addresses for up to the last three years if you’ve moved in the last 12 months
• Account number
• Sort code

Where these electronic checks fail we may also ask for

• Proof of identity
• Proof of address

You choose to give us certain information when using our services.

This includes:

Account and contact details: When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your email address and date of birth.

Customer service: If you contact our customer service team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

Identity checks: Where electronic checks fail we may also ask for your proof of identity and proof of address.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:

Your credit provider: You may be referred to NestEgg by or on recommendation from your existing credit provider. This could be in connection with your accounts with them or following an unsuccessful application. In such situations, your credit provider, may provide us with information in connection with their referral, and your use or application for their products. This may include your account and product details, name, address date of birth, phone number, email address and preferred contact time.

Credit information providers: We have partnered with consumer credit information providers such as TransUnion, who give us the information necessary to assess your credit profile. Such information includes credit scores, presence on the electoral roll, use of revolving credit, spend on debt per month vs income, missed payments, defaults, county court judgments and insolvencies. Checking your chances for a loan does not impact your credit score.

Open banking partners: We have partnered with TrueLayer, who are able to provide us with information relating to your income and expenditure this includes:

• Your personal information: We will retrieve your full name, date of birth, address, email address and phone number
• Your accounts: We will retrieve details relating to your income and expenditure from your account. We only access high-level summaries of your needs, wants, and commitments spending categories to assess your borrow spend and savings financial health. Although if you choose to apply for a loan using NestEgg the underlying transactional details from TrueLayer will be shared with your chosen credit/savings provider to support your application.
• Your balance: We will retrieve your account’s current balance
• Your cards: We will retrieve your card’s balance, transactions and details
• Your direct debits: We will retrieve your account’s direct debits
• Your standing orders: We will retrieve your account’s standing orders

This information is not shared with any lenders, unless you agree to make a loan application.

New application providers: If you choose to apply to a credit products using NestEgg, we will receive the information your provide in making those applications.

Information collected when you use our services

Device information: We collect information from and about the device(s) you use to access our services, including:

• hardware and software information such as IP address, device ID and type, browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);

Usage Information: We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).