Covid-19 means falling credit scores. A holistic view is needed

Covid-19 will increase bad debt. Covid-19 means falling credit scores. Spending 1/5 of monthly income on credit is already tight. But losing 20% of a salary (assuming employers pass this cut on), means debts will be harder to repay. And the self-employed are faring worse. Currently they can Read More about Covid-19 means falling credit scores. A holistic view is needed

Satsuma Goes Pear-Shaped (Slick Customer Experience Isn’t Enough)

Ten years ago I ran a focus group of low income borrowers to understand the impact the Government’s Growth Fund initiative had on credit union members. What suprised me was how much borrowers were willing to pay for convenience of service. I’d assumed that lower interest rates and weekly payments Read More about Satsuma Goes Pear-Shaped (Slick Customer Experience Isn’t Enough)