A New Partnership Delivering Open Banking To Credit Unions

The limitations of credit checking Credit checking helps. Yet when faced with a loan application there’s nothing like seeing a bank statement. However, reviewing paper statements is error prone and causes delays. And for the loan applicant, it's intrusive and off-putting. As a result, far too many Read More about A New Partnership Delivering Open Banking To Credit Unions

Satsuma Goes Pear-Shaped (Slick Customer Experience Isn’t Enough)

Ten years ago I ran a focus group of low income borrowers to understand the impact the Government’s Growth Fund initiative had on credit union members. What suprised me was how much borrowers were willing to pay for convenience of service. I’d assumed that lower interest rates and weekly payments Read More about Satsuma Goes Pear-Shaped (Slick Customer Experience Isn’t Enough)